MikroTik product support service
Most of your questions are answered and explained in RouterOS
documentation.
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If you have bought a RouterOS license or a hardware product, limited
support service might be provided through our support system or through
e-mail support@mikrotik.com. Contact your distributor for help
and support, if the device is not directly purchased from MikroTik.
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You can hire a
certified consultant for full
configuration support, network design and other diagnostics.
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Check our community
forum.
Support request instructions
Before contacting us:
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If you have purchased your device from a distributor, please contact
them first.
-
Check
documentation and configuration examples.
Maybe answer is already there.
-
Make sure that your issue is present with the latest version of MikroTik
RouterOS. The latest version is available at the
download section.
-
Give us a brief problem description that includes information about your
network setup.
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Provide us with support output file (suppout.rif), that is created when
problem appears,
instruction how to make it.
- Technical support does not include training on TCP/IP.
- E-mail reply might take up to 3 business days.
If you are in need of immediate assistance, now you can hire a certified
consultation specialist. See
the list of specialists near you!